Back to Case Studies

CASE STUDY | GOVERNMENT & TRANSPORTATION

Revolutionizing Document Processing for Dubai RTA with AI-Powered Automation

10X

Faster processing

80% +

Reduced Document Processing Time

90% +

Accuracy in extracting Document

company employ review

Client's Background

Dubai’s Roads and Transport Authority (RTA) is responsible for overseeing the emirate’s transport systems and infrastructure projects. As the key player in developing Dubai’s transportation network, RTA manages a large volume of documents daily, including permits, contracts, and operational reports critical to its operations.

The Challenge

  • Dubai RTA needed to process 500,000+ documents that included structured and unstructured data, particularly tables (both bordered and borderless).
  • The manual extraction process for these documents was time-consuming, with each document taking up to 15 minutes to process.
  • Due to the diverse formats of the documents, including complex tables and text-heavy files, manual data extraction often led to inconsistent accuracy and human errors.
  • RTA required a solution that could accurately extract data from these documents while reducing the time and effort spent on manual processing.
  • Along with faster processing, RTA needed high accuracy for critical fields like table data and other structured information.

The Solution

  • Ingest:- DocAcquire provides API-based integration with various document repositories, enabling seamless uploads of Dubai RTA’s 500,000+ documents into the platform for processing.

  • Pre-process:- The platform’s inbuilt document pre-processing tools automatically split, and enhance scanned documents. This process reduces noise, enhances text clarity, and optimizes the documents for accurate data extraction.

  • Text Extraction:- DocAcquire’s OCR engine extracts text at highest possible accuracy, handling diverse formats, fonts, and document types, including complex bordered and borderless tables.

  • Intelligent Categorization:- With AI-driven classification, DocAcquire’s NLP capabilities are tailored to identify and categorize key data points, even from unstructured and complex document layouts.

  • Data Validation:- The platform applies rule-based validation to ensure extracted data is accurate and contextually correct. This reduces errors and ensures consistent, reliable data output.

DocAcquire applies rule-based validation to ensure extracted data is accurate and contextually correct, reducing errors and providing consistent, reliable data output. Previously, extracting data from each document manually was a time-consuming process prone to human error. With DocAcquire’s OCR solution, data extraction and presentation are now automated with a success rate of 95% per field. This automation significantly reduces manual work for human agents, saving companies both time and money.

One of the major challenges faced was the poor quality of data, especially when documents contained images that were misaligned or blurred, making data capture difficult. To address this, DocAcquire implemented a smart data processing pipeline to efficiently capture the relevant information. Additionally, its user-friendly and flexible UI sets it apart from competitors, and the platform is continually evolving to improve backend processes further.